Customer Solutions Specialist

Join Jendela360 as a Customer Solutions Specialist and become a key player in delivering exceptional client support within the dynamic property industry. Based in Kebon Jeruk, Jakarta Barat, this role offers the opportunity to resolve customer inquiries, troubleshoot issues, and ensure seamless transactions using our proprietary platform. With a growing client base and cutting-edge technology, you'll be at the forefront of enhancing user experience and driving customer satisfaction.

As a Customer Solutions Specialist at Jendela360, you'll be responsible for providing top-notch support to our clients, helping them navigate our platform, and addressing any concerns they may have. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for the property industry. With a team of dedicated professionals, you'll have the support you need to excel and grow your career.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service by resolving inquiries and troubleshooting issues related to the Jendela360 platform.
• Assist clients in navigating the platform, ensuring they can effectively use its features and functionalities.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the development team to implement client suggestions and enhancements.
• Stay updated with industry trends and best practices to continuously improve customer support.
• Participate in team meetings and contribute to the development of customer support strategies.
• Ensure compliance with company policies and procedures.
• Maintain accurate and up-to-date records of customer interactions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 2 years of experience in customer support or a related role within the property industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with property management software and platforms.
• Ability to work well under pressure and meet tight deadlines.
• Proven ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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