Customer Care Specialist - Contact Center / Homecare (Yogyakarta)

Join Duta Generasi Mandiri as a Customer Care Specialist in our dynamic Contact Center / Homecare team based in Yogyakarta! This is a unique opportunity to make a meaningful impact by providing exceptional service to customers, and helping them with their needs. Our team is dedicated to ensuring customer satisfaction through proactive and efficient support, and we're looking for a passionate and skilled professional to join us.

As a Customer Care Specialist, you will be the voice of Duta Generasi Mandiri in Yogyakarta, handling customer inquiries, resolving issues, and ensuring a seamless experience. You'll use tools like CRM systems, ticketing software, and call center software to manage customer interactions effectively.

This role offers a competitive salary and a chance to grow within a company that values its employees and customers alike. If you're ready to deliver outstanding customer service and make a difference, we invite you to apply!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Use CRM systems and ticketing software to manage and track customer interactions.
• Collaborate with other departments to ensure seamless customer service.
• Monitor and analyze customer feedback to improve service quality.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Provide training and support to new team members.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, contact center, or homecare roles.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems, ticketing software, and call center software.
• Ability to work under pressure and meet service level objectives.
• Strong problem-solving and analytical skills.
• Familiarity with Indonesian language and culture.
• Ability to work in a team and collaborate effectively.

🛠️ Keahlian

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