IT Managed Services - Business Relationship Manager

Join Rapid Technology Indonesia as an IT Managed Services - Business Relationship Manager and play a pivotal role in driving IT service excellence within the finance industry. This position offers a unique opportunity to bridge the gap between technology and business needs in the vibrant city of Bali. Based in Canggu, you'll have the chance to work with a dynamic team and contribute to our mission of delivering top-notch IT solutions.

As an IT Managed Services - Business Relationship Manager, you'll be responsible for building and maintaining strong relationships with clients, ensuring their IT needs are met with the highest level of service. You'll work closely with our technical teams to implement and manage IT solutions, using tools like ServiceNow, Jira, and Confluence. This role is perfect for someone who thrives in a fast-paced environment and wants to make a real impact on our clients' businesses.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong client relationships to ensure their IT needs are met.
• Work closely with technical teams to implement and manage IT solutions using ServiceNow, Jira, and Confluence.
• Monitor and analyze IT service performance to identify areas for improvement.
• Develop and present reports on IT service delivery and client satisfaction.
• Provide technical support and guidance to clients on IT best practices.
• Collaborate with cross-functional teams to ensure seamless IT service delivery.
• Stay updated with the latest trends and technologies in the IT industry.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management or a related role.
• Certifications in ITIL or similar frameworks are a plus.
• Strong communication and interpersonal skills.
• Proficient in English, both written and spoken.
• Experience in the finance industry is a plus.
• Familiarity with IT service management tools like ServiceNow, Jira, and Confluence.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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